Call Capital One Customer Service

Find the support you need

Contact us whatever way works best for you.

Find the answers you need

I need help with
Sign in and add a bank account to make online payments toward your balance.
An overview of credit reporting and what to do if you find a mistake on your credit report(s)
Let's get your new Capital One credit card ready to use.
If your card was damaged, lost, or stolen, here's what you do next.
Get detailed support to dispute a credit card transaction.
Add or remove users on your credit card account.

General Questions

Get in touch with us

Not sure where to start? Call us at 1-877-383-4802 so we can direct your call to the right person. 

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Credit card customer service

For servicing of existing accounts only

1-800-CAPITAL (227-4825)
Credit card outside the US, call collect
1-804-934-2001
Credit card online account support
1-866-750-0873
Credit card fraud protection
1-800-427-9428

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Chat with Eno

Send a message to our digital assistant Eno in the app or over text.

Search our site

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Feedback & complaints

Your experience matters and we want to hear from you.

Check system status

If something isn't working, see if a service is down temporarily.

Contact us by U.S. Mail

To make sure your payment posts as quickly as possible, write your Capital One credit card account number on your check.

Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083

Overnight payments*:
Capital One
Attn: Payment Processing
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269

*USPS Priority mail does not get delivered directly to a payment processing center and may not get processed next day. To assure overnight delivery and processing please use an express mail service such as Fedex, UPS, DHL, etc.

Give mail payments more time
Mailing a payment can take a few days, so plan accordingly to make sure we get it on time. Making payments online is usually fastest and easiest.

(Please check your statement for the best address and fastest processing)

Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716

Overnight payments:
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754

Capital One
PO Box 105474
Atlanta, GA 30348-5474

Checking Accounts, Savings, Money Market and CD Accounts

Standard Mail: Capital One Bank, Attn: Bank by Mail, PO BOX 85123, Richmond VA 23285
Overnight Mail: Capital One Bank, Attn: Bank by Mail Room 1624, 4881 Cox Road, Glen Allen VA 23060